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General Terms & Conditions

General Terms & Conditions

  • Tours will leave according to times stated on itineraries and will not wait for “latecomers”.  We accept no responsibility for passengers failing to be at designated pick up points at designated times, no refund is provided for passengers failing to meet our tour at designated times.  No responsibility is taken for passengers leaving pick up locations if our vehicles are not present at the scheduled departure time.
  • We recommend all traveler’s have adequate travel insurance in the event of delay, illness and loss of property which may result in failure to join or complete our tour.
  • Pick up locations must be confirmed 24 hours prior to tour departure.
  • We accept no responsibility for passengers missing our tour if pick up location is changed and we are not advised.
  • We accept no responsibility for lost or stolen property.
  • Passengers must be able to prove age over 18 years for consumption of alcohol at wineries.
  • All fares are in Euro currency and include GST (goods and services tax).
  • We reserve the right to alter any part of the itinerary without notice.
  • We reserve the right to use alternate vehicles and operators.
  • Passengers must pay for tours prior to embarkation.
  • We are not obliged to refund the price of cancelled bookings.
  • Smoking is not permitted on our vehicles or inside winery buildings.

Payment Requirements:

  • 50% deposit required to secure booking – payable by direct deposit to our bank account.
  • 100% if booking is made within 7 days prior to the tour commencing .
  • Payment is required in full 7 days prior to the tour commencing.

Payment Options:

  • Payment accepted by credit card.
  • All payment made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

     

Cancellation Policy:

  • Within 7 days – No Refund / 7 to 30 days - 50% of deposit amount / 30 days - € 50,00 admin fee.

Touring Code Of Conduct:

  • Persons causing a nuisance to other passengers may be removed from the vehicle.  vins oenotourism events will not be liable for any expense incurred by the passengers should this occur.  Uncontrollable and disruptive drunken behavior will not be tolerated.  Wineries reserve the right to refuse service & entry.  Disruptive persons will not be allowed on the bus. No alcohol or food is allowed on our vehicles.  No BYO* food or drink is allowed in the wineries.  Wineries do not have BYO* license therefore you may not bring your own alcohol for consumption.  Individuals are responsible for any damage inflicted on our vehicles or at wineries.

 

 

 *Bring Your Own (BYO)